Time: July 2, 2015 14:10:00 (CEST)
Dear LeaseWeb Customer,

We are currently observing an issue in our AMS-01 network due to a crashed router. We are investigating the cause of the issue. More updates will follow soon.

———–
Update 1: 14:33 CEST 2nd of July

The crashed router recovered and connectivity should be restored. We are investigating the cause of the issue.

Please let us know if you still experience issues via [email protected]. Thank you.

Possible affected ranges:
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
179.43.173.128/25
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

Time: June 12, 2015 11:11:00 (CEST)
Dear Customer,

We detected issues with one of our carriers in both NL and US.
We are investigating further and checking how we can route around the issues.
Updates will follow as situation evolves.

[Update 11:15]
Customers can experience packet loss when accessing their Leaseweb services.
A large Tier 1 carrier is having issues inside their network.

[Update 11:25]
Traffic was rerouted accordingly.

[Update 12:30]
The issue has been fixed on our carrier's side and connectivity should have been restored now. If you still experience issues from a specific location, please open a ticket and let us know.

Time: May 1, 2015 12:00:00 (CEST)
Dear LeaseWeb customer,

Today we encountered a short interruption in connectivity between the US and Europe pops as some of our carriers lost multiple transatlantic waves at once.

Connectivity has been restored and traffic found a different path with enough capacity.

If you still encounter issues please contact us at [email protected].

Time: May 5, 2015 17:15:00 (CEST)
Dear LeaseWeb customer,

We are experiencing issues in part of our network due to high cpu load on one of our routers. We are currently investigating the cause of it. You might experience latency or packet loss due to this issue.

Possibly affected ranges:

37.48.98.0/23
37.48.100.0/23
89.144.18.0/24
95.211.94.0/23
95.211.168.0/21
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
103.41.176.0/23
104.200.78.0/24
179.43.174.128/26
185.17.184.0/23
185.17.186.0/23
191.101.16.0/24
193.151.91.0/24
212.7.198.0/24
212.114.56.0/23
2001:1af8:4020::/44

[UPDATE 19:32]

We have found the cause of the cpu load and we managed to restore full connectivity.

If you still encounter issues please contact us at [email protected].

Time: May 6, 2015 22:13:00 (CEST)
Dear LeaseWeb customer,

We have just encountered a short interruption in connectivity in the US WDC pop, this was caused by by one of our carriers who had an outage, reason unknown.

Connectivity has been restored and traffic found a different path with enough capacity.

If you still encounter issues please contact us at [email protected].

Time: May 28, 2015 10:00:00 (CEST)
Dear LeaseWeb customer,

[UPDATE 10:55 CEST] The cause of the issue was found and the platform has been restored to normal operations around 10:45 CEST. We will closely monitor our systems the upcoming hours to ensure the availability of your service.

We are currently experiencing performance issues on our Windows and Linux Web Hosting platforms in the Netherlands. Our engineers are investigating the cause of this issue.

As result of this issue, your website(s) might be slow or unresponsive. Please be assured that we will do our utmost to resolve this issue as soon as possible.

We will update you again once we have more information.

Time: May 23, 2015 16:00:00 (CEST)
Dear Leaseweb Customer,

Today, between approximately 16:00 and 16:45 CEST, you might have experienced connectivity issues in part of our network due to a router crash which is in a redundant pair. The router rebooted and connectivity should be back to normal. We will monitor performance in the coming hours.

The following prefixes have been impacted:
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
85.17.112.0/23
95.211.32.0/21
95.211.164.0/22
185.16.84.0/24
185.63.152.0/22
185.46.232.0/24
185.51.192.0/22
191.101.48.0/22
191.96.72.0/21
212.7.204.0/23
2001:1AF8:4100::/40

If you are still experiencing issues with specific services, please create a ticket via [email protected]. We apologize for any inconvenience.