Time: May 21, 2015 15:15:00 (CEST)
Dear Leaseweb Customer,

Today, between approximately 15:15 and 15:30 CEST, you might have experienced connectivity issues in part of our network due to a core router crash. The router rebooted and connectivity should be back to normal. We will monitor performance in the coming hours.

The following prefixes have been impacted:
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
85.17.112.0/23
95.211.32.0/21
95.211.164.0/22
185.16.84.0/24
185.63.152.0/22
185.46.232.0/24
185.51.192.0/22
191.101.48.0/22
191.96.72.0/21
212.7.204.0/23
2001:1AF8:4100::/40

If you are still experiencing issues with specific services, please create a ticket via [email protected]. We apologize for any inconvenience.

Time: May 15, 2015 04:29:00 (CEST)
Dear LeaseWeb customer,

The secondary router in one of our redundant setup has become unreachable. On site engineers are investigating.
Customers that did not have their primary uplink connected and have access only via their secondary uplink will have their services unavailable.

Possibly affected ranges:
62.212.92.0/24
85.17.68.0/22
85.17.135.0/24
85.17.152.0/23
85.17.158.0/24
85.17.166.0/24
85.17.169.0/24
85.17.176.0/24
85.17.181.0/24
85.17.186.0/24
85.17.193.0/24
85.17.252.0/24
95.211.48.0/21
95.211.56.0/23
37.75.152.0/21
80.65.32.0/20
82.192.67.0/24
82.192.69.0/24
85.234.224.0/19
91.224.38.0/23
159.255.192.0/22
178.18.20.0/23
178.18.22.0/24
178.250.18.0/24
185.24.240.0/24
193.27.72.0/23
194.0.197.0/24
195.140.240.0/22
2A02:BC0::/32
2A03:7480::/44
2001:1AF8:4200::/40

Time: May 13, 2015 12:20:00 (CEST)
Dear Leaseweb Customer,

Today between approximately 12:20 and 12:40 CEST you might have experienced interruptions or/and latency or/and packet loss due to a network failure on Internet exchange AMS-IX side. The root cause of the issue hasn't been confirmed yet. Currently connectivity has been restored and traffic is back in normal levels.

If you are still experiencing issues with specific services, please create a ticket via our customer portal: .

Time: May 13, 2015 08:40:00 (CEST)
Dear LeaseWeb customer,

[Update 11:00]:
We have rebooted the box, and all connectivity is now fully restored. During the next hours will we closely monitor the behaviour of the box to guarantee network stability.

If you still encounter issues, please create a ticket via the Self Service Centre, or send an e-mail to [email protected]

[Update 09:45]:
Connectivity should have been restored for most affected prefixes. We have isolated the issue and have taken the box out of production. Currently are we further investigating the cause of the issue and we will update this page once more information becomes available.

If you still encounter connectivity issues, please create a ticket via the Self Service Centre or send an e-mail to [email protected]

[Original Post]:
We currently experience connectivity issues in our AMS-11 data centre (Schuberg Philis). You might not be able to reach your services successfully if you are located in the AMS-11 location. We are investigating the issue with the highest priority. Once more information becomes available, will we provide you with an update via this page.

The following prefixes have been impacted:

83.149.64.0/18
85.17.0.0/22
85.17.7.0/24
85.17.10.0/24
85.17.18.0/23
85.17.20.0/26
2001:1AF8:3100::/40
46.182.182.0/23
82.150.152.128/26
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
109.70.9.0/24
109.70.10.0/23
185.22.4.0/24
193.239.6.0/23

Our apologies for the inconvenience.

Time: May 5, 2015 17:15:00 (CEST)
Dear LeaseWeb customer,

We are experiencing issues in part of our network due to high cpu load on one of our routers. We are currently investigating the cause of it. You might experience latency or packet loss due to this issue.

Possibly affected ranges:

37.48.98.0/23
37.48.100.0/23
89.144.18.0/24
95.211.94.0/23
95.211.168.0/21
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
103.41.176.0/23
104.200.78.0/24
179.43.174.128/26
185.17.184.0/23
185.17.186.0/23
191.101.16.0/24
193.151.91.0/24
212.7.198.0/24
212.114.56.0/23
2001:1af8:4020::/44

[UPDATE 19:32]

We have found the cause of the cpu load and we managed to restore full connectivity.

If you still encounter issues please contact us at [email protected].

Time: May 6, 2015 22:13:00 (CEST)
Dear LeaseWeb customer,

We have just encountered a short interruption in connectivity in the US WDC pop, this was caused by by one of our carriers who had an outage, reason unknown.

Connectivity has been restored and traffic found a different path with enough capacity.

If you still encounter issues please contact us at [email protected].

Time: May 6, 2015 23:54:00 (CEST)
Dear LeaseWeb customer,

Due to an issue in our WDC-01 datacenter, we are currently experiencing connectivity issues in some of our racks.

Our engineers are currently investigating the issue and we are doing our utmost to resolve this as soon as possible. More information about the impact and cause will be provided shortly.

[UPDATE 01:23]

It appears that adverse weather conditions caused a partial power outage in our WDC-01 datacenter. Connectivity issues with all of the affected racks have now been restored.

If you are still experiencing issues with specific services, please create a ticket via our customer portal: .

Time: May 7, 2015 00:37:00 (CEST)
Dear LeaseWeb customer,

We encountered a short interruption in connectivity between DE and NL pops due to planned maintenances from multiple carriers. Connectivity has been restored and traffic found a different path with enough capacity.

If you still encounter issues please contact us at [email protected].