29 jun

[RESOLVED] [NL, AMS-01] Potential impact on connectivity

Time: June 28, 2021 18:57 UTC

[UPDATE, June 28, 2021 22:49 CEST (UTC+02:00)
The connectivity issue has been resolved and you should no longer face any packet loss. We thank you for your patience and understanding.
[ORIGINAL MESSAGE, June 28, 2021 20:57 CEST (UTC+02:00)] 
We are currently facing connectivity issue in parts of our network. Therefore, you may experience some temporary packet loss between the following data centers:
AMS-01- FRA-10, AMS-01 – FRA-12, AMS-01 – FRA-13, AMS-01 – LON-10
Our engineers are already re-routing the affected traffic to other links to ensure continued connectivity. We will keep you updated. 
28 jun

[NL, AMS-01] Potential impact on connectivity

Time: June 28, 2021 18:57 UTC

Dear customers,

We are facing with a connectivity issue in our backbone.

You may experience short-time packet loss between:
AMS-01- FRA-10, AMS-01 – FRA-12, AMS-01 – FRA-13, AMS-01 – LON-10 locations.

Our engineers are re-routing the possible affected traffic to other links.

We will keep you updated.

29 mrt

[NL, AMS-01] High latency and packet loss

Time: March 27, 2021 03:55 UTC

We have experienced connectivity issues on one of our border routers in the AMS-01 data center due to a partial failure on one of it’s line cards. The failure occurred today, the 27th of March at 02:57 UTC time, the router platform automatically shutdown the affected ports around a minute later.

You might have experienced temporary packet loss to some destinations during that time till traffic converged to alternate ports. No impact should be experienced at this current moment. We will continue to investigate and take the necessary corrective actions, without further impact on your services.

We sincerely apologize for the inconvenience.

27 mrt

[Opgelost] Storing Amsterdam – Internet van XS4ALL

Als gevolg van een storing kunt u in Amsterdam momenteel geen verbinding maken of problemen ondervinden met de internetverbinding. Als u ook telefonie of TV van ons afneemt, kunnen ook deze diensten verstoord zijn.

Het betreft: Internet van XS4ALL

Onze technici zijn op de hoogte. We werken aan een oplossing om het probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

27 mrt

Brief connectivity issues in AMS-01

Time: March 27, 2021 03:55 UTC

Dear Customer,
We have experienced connectivity issues on one of our border routers in the AMS-01 data center due to a partial failure on one of it’s line cards. The failure occurred today, the 27th of March at 02:57 UTC time, the router platform automatically shutdown the affected ports around a minute later.
You might have experienced temporary packet loss to some destinations during that time till traffic converged to alternate ports. No impact should be experienced at this current moment. We will continue to investigate and take the necessary corrective actions, without further impact on your services.
We sincerely apologize for the inconvenience.
07 mrt

[NL, AMS-01] Connectivity issues in part of our network

Time: March 7, 2021 16:50 UTC

We are currently experiencing connectivity issues in part of our network in our AMS-01 data center.

We are currently investigating the cause of this issue. Please be assured that we will do our best to keep the impact as minimal as possible.

We will update you again once we have more information.

NEED HELP?

You can visit our Knowledge Base or contact us directly. We are always happy to help.
26 feb

[Resolved] [NL, AMS-01] Connectivity issues in part of our network

Time: February 26, 2021 10:57 UTC

As of 12:05 CET  (UTC+01:00) our network engineers are reporting this issue is resolved.

We had a huge DDoS attack affected our PNI and IX connections.
We cleared the traffic from DDoS attack.

If you are experiencing any connectivity issues beyond this point please let us know and we will have our team investigate it immediately.
————————————————–

We are currently experiencing connectivity issues in part of our network in our AMS-01 data center.

We are investigating the cause of these issues and will provide an update once more information becomes available.

16 feb

[Open] Storing Amsterdam – Internet van XS4ALL

Als gevolg van een storing kunt u in Amsterdam momenteel geen verbinding maken of problemen ondervinden met de internetverbinding. Als u ook telefonie of TV van ons afneemt, kunnen ook deze diensten verstoord zijn.

Het betreft: Internet van XS4ALL

Onze technici zijn op de hoogte. We werken aan een oplossing om het probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak

12 feb

Werkzaamheden glasvezel Amsterdam – > PDC1

In de nacht van Donderdag op Vrijdag 12 februari 2021 zal onze glasvezel-leverancier “spoed” onderhoud uitvoeren op het tracé PDC1 – Nikhef. Tijdens deze werkzaamheden zal deze verbinding onderbroken worden. Klanten die WDM diensten gebruiken over deze route zullen een onderbreking ervaren.

Overige diensten van Previder zijn niet of minder redundant. Er wordt gebruik gemaakt van alternatieve routes. Hierdoor wordt er op overige diensten “geen” impact verwacht.