31 okt

[US] Important maintenance announcement

Startdate: December 10th 2012 00:00:00 (CEST)
Enddate: December 20th 2012 23:59:00 (CEST)

Dear customer,

As part of our commitment to continually improve the level of service LeaseWeb provides, you are receiving the following announcement to inform you about the upcoming maintenance in December 2012.

WHAT CAN I EXPECT?
Between December 10th and December 20th 2012, LeaseWeb will relocate all racks and servers to a new state-of-the-art facility within our US datacenter in Northern Virginia. To do so, we will disconnect all power and rack connectivity and move complete racks to their new location. This will impact your service for a short period.

During the relocation LeaseWeb engineers will shut down all servers, relocate the entire set-up and power up the servers in their new location. It is advised to shut down your server before the maintenance will start.

WHY ARE YOU PERFORMING THIS MAINTENANCE?
We are committed to provide our customers with the best service they expect. To support our continuous growth and guarantee to improve our service levels, we will relocate all racks to a new location within the US datacenter.

WHEN EXACTLY WILL MY SERVICE BE IMPACTED?
All customers will receive updated information within two weeks on when their service will be impacted. The expected downtime will be two hours. We will do our absolute best to minimize downtime. LeaseWeb engineers will be available during and after the maintenance in case of any issues.

21 aug

AMS-IX connection maintenance [Update]

Startdate: August 21st 2012 05:30:00 (CEST)
Enddate: August 21st 2012 07:30:00 (CEST)

Dear customer,

We will perform the maintenance on our AMS-IX connections from the datacenter EvoSwitch in Haarlem. We will upgrade this circuit to higher capacities to allow the network growth in upcoming months.

Our second AMS-IX connection at Telecity 2 in Amsterdam will be fully operational during the maintenance and will be able to take over the whole traffic. There should only be very short interruptions while alternate routing paths are chosen in the beginning and in the end of the maintenance.

The maintenance will take place between 5:30 and 7:30 CEST (UTC+2) on the 21th of August 2012. We have planned the maintenance window for 2 hours, however the actual issues should not exceed half an hour.

The maintenance will affect (by providing temporary alternate routing paths) the whole LeaseWeb network.

Kind regards,

Leaseweb NOC

[UPDATE 2012-08-21, 06:30 CEST]
The maintenance has been completed successfully.

20 aug

[RESCHEDULED] AMS-IX connection maintenance [Update]

Startdate: August 28th 2012 05:30:00 (CEST)
Enddate: August 28th 2012 07:30:00 (CEST)

Dear customer,

We will perform the maintenance on our AMS-IX connections from the datacenter EvoSwitch in Haarlem. We will upgrade this circuit to higher capacities to allow the network growth in upcoming months.

Our second AMS-IX connection at Telecity 2 in Amsterdam will be fully operational during the maintenance and will be able to take over the whole traffic. There should only be very short interruptions while alternate routing paths are chosen in the beginning and in the end of the maintenance.

The maintenance will take place between 5:30 and 7:30 CEST (UTC+2) on the 28th of August 2012. We have planned the maintenance window for 2 hours, however the actual issues should not exceed half an hour.

The maintenance will affect (by providing temporary alternate routing paths) the whole LeaseWeb network.

Kind regards,

Leaseweb NOC

[ UPDATE 20 Aug 2012]
We have rescheduled the maintenance by one week. The maintenance will take place on the 28th of August 2012

06 aug

AMS-IX connection maintenance

Startdate: August 21st 2012 05:30:00 (CEST)
Enddate: August 21st 2012 07:30:00 (CEST)

Dear customer,

We will perform the maintenance on our AMS-IX connections from the datacenter EvoSwitch in Haarlem. We will upgrade this circuit to higher capacities to allow the network growth in upcoming months.

Our second AMS-IX connection at Telecity 2 in Amsterdam will be fully operational during the maintenance and will be able to take over the whole traffic. There should only be very short interruptions while alternate routing paths are chosen in the beginning and in the end of the maintenance.

The maintenance will take place between 5:30 and 7:30 CEST (UTC+2) on the 21st of August 2012. We have planned the maintenance window for 2 hours, however the actual issues should not exceed half an hour.

The maintenance will affect (by providing temporary alternate routing paths) the whole LeaseWeb network.

Kind regards,

Leaseweb NOC

07 mei

Landelijke storing UPC (opgelost)

Momenteel ondervindt UPC landelijke problemen. De storing treft het gehele netwerk. Eindtijd is onbekend. Ondervindt u ook problemen of heeft u meer informatie, laat dan hieronder een reactie achter.

Update 19:20
De oorzaak van de storing ligt bij de DNS servers. Door de DNS servers van uw computer of router te wijzigen naar de DNS servers van Google of OpenDNS, zou de verbinding weer moeten werken.

DNS instellen voor Windows XP/Vista
DNS instellen voor Mac

Update 22:00
De storing is volgens UPC opgelost. Mocht u nog problemen ondervinden, herstart voor de zekerheid uw modem, router en computer (in die volgorde).

19 apr

Storing omgeving Amsterdam door glasvezelbreuk (opgelost)

Als gevolg van een storing kunnen klanten in de omgeving Amsterdam momenteel geen verbinding maken of problemen ondervinden met de internetverbinding. Indien u ook telefonie of TV van ons afneemt, kunnen ook deze diensten verstoord zijn.

Het betreft hierbij: Business DSL en ADSL van KPN in de regio’s Amstelveen, Aalsmeer, Oostelijk Havengebied, Landsmeeren Diemen.

De oorzaak lijkt te liggen aan een kapot getrokken glasvezel lijn. Het is mogelijk dat meerdere providers, zoals UPC en Vodafone hier ook last van ondervinden.

Update (15:00)
De storing is veroorzaakt door graafwerkzaamheden door een extern bedrijf. Hierbij zijn een aantal kabels beschadigd. Een deel van het data verkeer wordt omgeleid, maar een ander deel heeft momenteel geen verbinding meer. Vodafone is bij deze storing getroffen, omdat één van de getroffen kabels een aantal antennes aan elkaar verbindt (bron: Telecompaper).

Update (17:00)
De kabels zijn hersteld en de storing is verholpen.

05 dec

storing Almere-Buiten (opgelost)

Vanavond heeft UPC problemen gehad in de regio van Almere-Buiten. Hierdooor konden gebruikers geen gebruik maken van internet, televisie of telefonie. De storing werd veroorzaakt door een kapotte versterker. De storing is inmiddels opgelost.